Demi, our site foreman during a recent loft conversion in Walthamstow, has been hailed as a local hero by home-owner Rhian Rawling, thanks to his care, consideration and professionalism during the build. But rather than blow our own trumpet, we thought we’d let Rhian tell you in her own words. In her letter of appreciation
“Going ahead with a loft conversion is potentially a pretty daunting task but from the word ‘go’ we felt in safe hands with Herts and Essex lofts. We couldn’t believe our luck in finding a builder who always responds to phone calls, texts or emails, which in itself is something of a miracle!
“Demi managed lots of the day to day tasks for our build and fast became our ‘knight in shining shorts’. In the early stages of the conversion we heard lots of work going on above our heads but as access to the loft was up many ladders we couldn’t see what was going on. There aren’t many builders who would go to the trouble of texting you pictures each evening so you can see how things are progressing, but Demi did.
“This is just a small indication of the care and consideration you can expect when choosing this company. As soon as Demi walked through the door or answered his phone you knew that whatever was worrying you would be sorted and you were never made to feel that any small detail was too much trouble. We’ve had building work done before but can honestly say we wouldn’t want anyone else working on our house now. I don’t know what better commendation we can give than that.”
“I had seen examples of their work so the high standards of the build didn’t come as a big surprise although we were thrilled with the work. “Every member of the team was pleasant, friendly and skilled and they noticed the little things that make a big difference when your house is worked on. Things are left tidy and expertly hoovered at the end of each day (such a shame I have to start doing it again now!)
“Throughout the process the boss Marc was easy to contact and kept us well informed about what was going on. He has years of experience in the trade and has built up a fabulous team and an impressive list of contacts to call on. He has also forged strong relationships with those in charge of planning and building regulations and they have tremendous respect for his professionalism and the quality of the work produced.
The core team working for us were all superb and I wouldn’t want to complete any testimonial without thanking them all for their great work”.
Rhian Rawling of Walthamstow (name and address supplied)